Branch Operations Leader

Orkin; Chattanooga (TN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

A company vehicle

Comprehensive benefits package

401(k) plan with company match

Employee stock purchase plan

Paid Time Off

Paid Holidays

Tuition reimbursement

Dependent scholarship awards

Job summary

Orkin is seeking an Operations Manager / People Leader to architect a high-performing team delivering world-class service. You will drive revenue growth, manage P&L, mentor staff, and align with senior leadership to scale operations across the division.

Responsibilities include leading a branch after training, traveling for visits, ensuring compliance, and fostering a strong, capable culture that delivers measurable business results.

Qualifications

• Bachelor’s or equivalent work experience.
• Documented success driving revenue for a Home Services company.
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid).
• Ability to work in the field independently and manage route-based assignments.
• 5-7 years: Multi-operational or sales management experience with a results-driven company.
• 5-7 years: P&L responsibility experience and an acute understanding of expense control strategies.
• 5-7 years: Demonstrated customer relations experience.
• 5-7 years: Experience with P&L management and business processes.
• 5-7 years: Operations or sales management experience with a results-driven company.
• 5-7 years: Proven ability to achieve profitable growth.
• 5-7 years: Mentoring, coaching, motivating and training.

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training.
• Be willing to travel in the field for branch office visits 25% of the time.
• Be able to relocate within the division geography for higher roles.
• Inspire your team to deliver top-notch service, accept constructive feedback and commit to continual improvement.
• Drive revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results.
• Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense margins.
• Assure compliance with local, state, and federal laws and regulations.
• Ensure accountability for and compliance with the policies and procedures for all Company vehicles.
• Recruit, hire, mentor, evaluate and coach.
• Drive sales initiatives and results.
• Identify best practices, cost savings and improved customer service initiatives.
• Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions.
• Promote positive employee relations including fostering high morale and upholding company operating standards.
• Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management.

Skills

Revenue growth

P&L management

Team leadership

Coaching & mentoring

Travel readiness

Education

Bachelor’s or equivalent work experience

Job description

Orkin is seeking an Operations Manager / People Leader to architect a high-performing team delivering world-class service. You will drive revenue growth, manage P&L, mentor staff, and align with senior leadership to scale operations across the division.

Responsibilities include leading a branch after training, traveling for visits, ensuring compliance, and fostering a strong, capable culture that delivers measurable business results.