Branch Operations Lead & Sales Coach

Bluestone Bank; East Bridgewater (MA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical, dental, and vision coverage

Employer matching 401k plan

Tuition reimbursement

Paid time off and holidays

Volunteer hours

Job summary

Bluestone Bank in Massachusetts seeks an Assistant Branch Manager to oversee daily branch operations, coach Universal Bankers, open/close the branch, process transactions, and ensure exceptional service while driving sales goals.

The role offers a pay range of $30.00 to $34.00 per hour with benefits including health/dental/vision, 401(k) matching, tuition reimbursement, paid time off, and volunteer hours. This is a security‑minded, community‑focused bank job.

Qualifications

• Two to three years of retail banking experience.
• High school Diploma or equivalent.
• Supervisory experience strongly preferred.
• Possesses strong customer service and excellent written and verbal communications skills.
• Ability to deal with customers under circumstances requiring tact and diplomacy.
• Ability to quickly learn and properly use various software programs.
• Ability to multi-task and balance multiple priorities.

Responsibilities

• Manages the Universal Banker training program, coaching staff in the sales program.
• Opens and closes branch; assumes responsibility of branch in absence of Branch Manager.
• Processes, reviews and completes various transactions including accounts, wires, and document updates.
• Conducts monthly audit of cash drawers, vault, ATM, and branch security.
• Follows compliance regulations (CTR, TIS, Reg. CC, EFT).
• Cross-sells and refers Bank products and services including Wealth Management and Mortgages.
• Assists on the transaction line to meet standards and expectations.
• Leads delivery of prompt and courteous customer service.
• Schedules branch employees to ensure appropriate coverage.
• Assumes additional responsibilities as requested.

Skills

Retail banking experience

Supervisory experience

Customer service

Written and verbal communication

Education

High school diploma

Tools

Banking software

Job description

Bluestone Bank in Massachusetts seeks an Assistant Branch Manager to oversee daily branch operations, coach Universal Bankers, open/close the branch, process transactions, and ensure exceptional service while driving sales goals.

The role offers a pay range of $30.00 to $34.00 per hour with benefits including health/dental/vision, 401(k) matching, tuition reimbursement, paid time off, and volunteer hours. This is a security‑minded, community‑focused bank job.