Assistant Branch Manager

Bluestone-Bank; East Bridgewater (MA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Employer matching 401k

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bluestone Bank is seeking an Assistant Branch Manager in Massachusetts to oversee branch operations, train Universal Bankers, and ensure customer needs and sales goals are met in accordance with bank policies.

You will open/close the branch, manage daily transactions, conduct security checks, and support cross-selling of bank products while delivering exceptional service. A supervisory background and strong communication skills are essential.

Qualifications

• Two to three years of retail banking experience.
• Supervisory experience strongly preferred.
• Possesses strong customer service and excellent written and verbal communications skills.
• Ability to quickly learn and properly use various software programs.
• Ability to multi-task and balance multiple priorities.

Responsibilities

• Manages the Universal Banker training program, coaching and encouraging staff participation in the sales program.
• Opens and closes branch; assumes responsibility of branch in absence of Branch Manager.
• Processes and reviews transactions including new accounts, stop payments, wire transfers, and updating customer records.
• Conducts monthly cash drawer/audit, tests alarms, and maintains branch security.
• Cross-sells Bank products and services and refers customers to appropriate departments.
• Leads in delivering prompt and courteous customer service and schedules branch staff.

Skills

Retail banking experience

Supervisory experience

Customer service

Written and verbal communication

Education

High school diploma or equivalent

Job description

Description

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together!

In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:

• A competitive salary with performance-based incentives.
• Comprehensive medical with deductible reimbursement, dental, and vision coverage.
• An employer matching 401k plan.
• Training and professional development opportunities, including tuition reimbursement.
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.

Under the direction of the Branch Manager, the Assistant Branch Manager assists in the oversight of the branch’s operational activities in order to ensure all customer needs and sales goals are met while in accordance with bank requirements and policies.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Manages the Universal Banker training program, ensuring Universal Bankers are completing appropriate training and reviewing progress. Coaches, trains, and encourages staff participation in the sales program.
• Opens and closes branch; assumes responsibility of branch in absence of Branch Manager.
• Processes, reviews and completes various transactions, including but not limited to: new accounts and safe deposit boxes, maintaining/processing supporting records, stop payments, CD rate exceptions, wire transfers, sign treasurer’s checks, debit card applications, and updating and maintaining customer account information. Researches and resolves customer inquiries and problems; follows through or refer as appropriate.
• Conducts monthly audit of cash drawers, vault, ATM, recyclers etc. Tests alarms and maintains branch security. Maintains system access for branch staff.
• Follows compliance regulations; CTR, Truth in Savings, Reg. CC, EFT, etc.
• Cross-sells and refers Bank products and services: Wealth Management including Trust & Investments, Mortgages, Commercial, and Bluestone Bank Partners; Merchant Service, Payroll, Credit Cards.
• Assists on the transaction line when needed meeting all standards and expectations.
• Leads and participates in delivery of prompt and courteous customer service.
• Schedules branch employees while ensuring appropriate coverage
• Assumes additional responsibilities as requested.

The pay range for this position is $30.00 to $34.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws.

Requirements

• Two to three years of retail banking experience, including knowledge of banking products and services.
• High school Diploma or equivalent.
• Supervisory experience strongly preferred.
• Possesses strong customer service and excellent written and verbal communications skills.
• Ability to deal with customers under circumstances requiring tact and diplomacy.
• Ability to quickly learn and properly use various software programs.
• Ability to multi-task and balance multiple priorities.