Branch Operations Lead — Member Services & Growth

Usalliance Financial; West Haven (CT); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Paid time off

401K with match

High performance culture

Job summary

USALLIANCE Federal Credit Union in West Haven, CT is hiring an Assistant Branch Manager to oversee daily branch operations and lead the team in the manager's absence. The role requires strong knowledge of products, services, policies, and the ability to coach staff while driving member satisfaction and sales.

The candidate should have 3 years in financial services with at least 1.5 years in a supervisory role, plus bilingual English/Spanish.

Qualifications

• Requires high school diploma or equivalent; bachelor's degree preferred.
• 3 years of financial service experience with at least 1.5 years in a supervisory/management role.
• Bilingual in Spanish and English preferred; sales orientation essential.

Responsibilities

• Oversee daily branch operations and staff performance.
• Provide operational support and handle member escalations promptly.
• Maintain branch controls and security; coach and develop staff.
• Collaborate to meet sales and strategic goals for Member Services.
• Perform branch coverage as needed and assist other branches in region.

Skills

Leadership

Sales oriented

Bilingual

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

USALLIANCE Federal Credit Union in West Haven, CT is hiring an Assistant Branch Manager to oversee daily branch operations and lead the team in the manager's absence. The role requires strong knowledge of products, services, policies, and the ability to coach staff while driving member satisfaction and sales.

The candidate should have 3 years in financial services with at least 1.5 years in a supervisory role, plus bilingual English/Spanish.