Assistant Manager I - Branch

Usalliance Financial; West Haven (CT); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Paid time off

401K with match

High performance culture

Job summary

USALLIANCE Federal Credit Union in West Haven, CT is hiring an Assistant Branch Manager to oversee daily branch operations and lead the team in the manager's absence. The role requires strong knowledge of products, services, policies, and the ability to coach staff while driving member satisfaction and sales.

The candidate should have 3 years in financial services with at least 1.5 years in a supervisory role, plus bilingual English/Spanish.

Qualifications

• Requires high school diploma or equivalent; bachelor's degree preferred.
• 3 years of financial service experience with at least 1.5 years in a supervisory/management role.
• Bilingual in Spanish and English preferred; sales orientation essential.

Responsibilities

• Oversee daily branch operations and staff performance.
• Provide operational support and handle member escalations promptly.
• Maintain branch controls and security; coach and develop staff.
• Collaborate to meet sales and strategic goals for Member Services.
• Perform branch coverage as needed and assist other branches in region.

Skills

Leadership

Sales oriented

Bilingual

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Full-time Regular West Haven, CT, US

Salary Range: $65,000.00 To $69,000.00 Annually

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

The Assistant Branch Manager has the primary responsibility of managing the daily operations of the branch and provides direction of the branch in the absence of the Branch Manager. The ideal candidate will have thorough knowledge of products, services, policies, procedures, and the ability to make sound judgments while supporting member development within the community.

Key Responsibilities:

• Demonstrate knowledge of Credit Union products & services, policies, and procedures during member and employee interactions through all communication platforms, including direct contact and both in and outbound calls.
• Provide operational support to staff over the phone as well as in person and handle all member escalations within a timely manner.
• Supervise the daily management of branch operations and personnel.
• Maintain branch control systems and security.
• Provide on-going coaching, development, and peer mentoring to under-performing staff as well as new hire training when requested.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Collaborate with management to ensure all sales & strategic goals assigned to the Member Services are met.
• Conduct business outreach to explore new business opportunities and to enhance existing partnerships.
• To achieve a prompt and high level of member services, assist and perform all branch functions as necessary.
• Assist other branches in providing coverage in the region. Performs duties in any branch office as needed.

Who You Are:

• High shool diploma or equivalent required, bachelor's degree preferred
• 3 years of financial service industry experience with a minimum of 1.5 years in a supervisory or management role.
• Bilingual fluent in both Spanish and English is preferred.
• Must be sales oriented.
• Strong interpersonal, leadership and supervisory skills.
• Ability to manage multiple tasks simultaneously.
• Strong organizational and planning skills.
• Ability to work collaboratively with colleagues across the organization.
• Ability to function in a fast-paced and changing environment with high cash handling volume.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.

In the spirit of pay transparency, we are excited to share the base salary/hourly range for this position is $65,000.00 - $69,000.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.