Branch Operations Lead: Lending & Customer Experience

1st Franklin Financial Corporation; Louisiana; On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Paid holidays

Volunteer time

Job summary

1st Franklin Financial Corporation is seeking an Assistant Branch Manager to lead branch activities onsite and drive customer-focused service. You will collaborate with the Branch Manager, supervise staff, and oversee daily operations including loan management and performance metrics.

The role emphasizes strong interpersonal skills, sales oriented activities, and adherence to regulatory requirements. Working onsite, you will contribute to branch growth and customer satisfaction with a

Qualifications

• High School Diploma or equivalent.
• 1–2 years’ experience in financial services dealing with customers and managing staff.
• Ability to meet licensing requirements of various States and Federal regulators.
• Strong interpersonal skills across diverse settings.
• Proficient with MS Office Suite products.

Responsibilities

• Develops branch growth and profitability goals.
• Manages loans and approves financing contracts within delegated authority.
• Maintains delinquency control and engages with delinquencies as needed.
• Delegates daily customer solicitation tasks.
• Oversees staff hiring, termination, discipline, and salary administration.
• Maintains impeccable customer service.
• Ensures timely communication to all branch employees.
• Acts on audit results and recommendations.

Skills

Advanced interpersonal relationship

MS Office Suite

Analytical skills

Driver's license

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

1st Franklin Financial Corporation is seeking an Assistant Branch Manager to lead branch activities onsite and drive customer-focused service. You will collaborate with the Branch Manager, supervise staff, and oversee daily operations including loan management and performance metrics.

The role emphasizes strong interpersonal skills, sales oriented activities, and adherence to regulatory requirements. Working onsite, you will contribute to branch growth and customer satisfaction with a