Assistant Branch Manager - Grow Loans & Service

Franklin County Chamber; Chesapeake (VA); Hybrid; USD 26,000 - 28,000; Full time

Job summary

1 st Franklin Financial Corporation is seeking an Assistant Branch Manager in a branch setting to drive customer satisfaction and growth. You will collaborate with the Branch Manager to oversee loans, delinquencies, and staff performance.

The role requires on-site work, strong people skills, and the ability to manage daily operations while maintaining high service standards. Travel may be required as part of the position.

Qualifications

• High School Diploma or equivalent.
• Serving our customers by working onsite at the branch office is an essential function of this job (working from home is not permitted).
• Travel, including overnight travel as required, is an essential function of the position.
• Minimum 1–2 years' experience in financial services dealing with customers and managing staff personnel.
• Ability to meet current Licensing requirements of various States and Federal regulators.
• Demonstrate the ability to analyze relevant information and apply individual judgment.
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings.
• Ability to maintain confidential business and personal information.
• Action and result focused.
• Proficient with MS Office Suite products.
• A valid driver’s license and the ability to operate an automobile (unless there is no Branch Manager who can perform this function, then having a valid driver’s license and the ability to operate an automobile is an essential job function)

Responsibilities

• Develops and assures that Branch growth, profitability goals and objectives are met.
• Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits.
• Maintains Branch delinquency control and personally engages with delinquencies as appropriate.
• Delegates the daily assignments of solicitation to new and existing customers.
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration.
• Exemplifies and expects that impeccable customer service is always maintained.
• Ensures that communication is disseminated in a timely and efficient manner to all Branch employees.
• Follows up on all Audit results & recommendations.

Skills

Customer service

Interpersonal skills

Staff management

Sales experience

Financial services knowledge

Education

High School Diploma or equivalent

Tools

MS Office

Job description

1 st Franklin Financial Corporation is seeking an Assistant Branch Manager in a branch setting to drive customer satisfaction and growth. You will collaborate with the Branch Manager to oversee loans, delinquencies, and staff performance.

The role requires on-site work, strong people skills, and the ability to manage daily operations while maintaining high service standards. Travel may be required as part of the position.