Branch Operations Lead in Training

JP Morgan Chase; Chula Vista (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

JP Morgan Chase in California is seeking a Branch Operations Lead to oversee daily branch operations, lead a team, and ensure compliant, customer-centric service. You will drive client engagement, manage lobby flow, and promote self-service options while upholding policies and controls.

The role emphasizes collaboration with the Branch Manager, adherence to regulatory requirements, and a commitment to loss prevention and audits to keep the branch secure and efficient.

Qualifikationen

• 1+ years of retail banking experience.
• Leadership skills for supervising branch staff and operations.
• Commitment to regulatory compliance and policy procedures.
• Strong customer service mindset and relationship-building.
• Ability to train and educate branch team and partners.

Aufgaben

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Kenntnisse

Retail banking experience

Leadership

Regulatory compliance

Customer service

Team collaboration

Ausbildung

High school diploma or GED

College degree or military equivalent

Jobbeschreibung

JP Morgan Chase in California is seeking a Branch Operations Lead to oversee daily branch operations, lead a team, and ensure compliant, customer-centric service. You will drive client engagement, manage lobby flow, and promote self-service options while upholding policies and controls.

The role emphasizes collaboration with the Branch Manager, adherence to regulatory requirements, and a commitment to loss prevention and audits to keep the branch secure and efficient.