Branch Operations Lead & Growth Coach

LCNB Corp.; Oxford (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

LCNB National Bank in Oxford, OH is seeking an Assistant Branch Manager to support daily branch operations, deliver an exceptional customer experience, and drive branch goals.

You will lead with the Branch Manager, coach associates, develop business relationships, and ensure regulatory compliance while maintaining community engagement across the region. This role offers hands-on leadership and opportunities for career growth.

Qualifications

• High School diploma or GED required.
• College degree in Business or related field preferred.
• 2+ years of retail banking experience.
• Prior lead, supervisory, mentoring or developmental leadership preferred.
• Ohio Notary Public or ability to obtain within 3 months.
• NMLS obtained or transferred within 45 days.
• Demonstrated leadership potential and ability to influence others.
• Ability to coach, support, and develop associates.
• Strong customer service and relationship-building abilities.
• Business development aptitude and networking abilities.
• Professionalism and ability to positively represent LCNB within the community.
• Excellent verbal and written communication skills.
• Strong interpersonal and collaboration skills.
• Strong judgement, problem-solving, and decision-making abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and adapt in a changing environment.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office and banking-related systems.
• Ability to comprehend, retain, and apply information necessary to perform duties effectively.

Responsibilities

• Support daily branch operations while promoting efficiency, accuracy, exceptional customer service, and operational excellence.
• Foster a customer-focused culture centered on relationship building, responsiveness, and service excellence.
• Ensure compliance with all regulatory requirements, internal controls, audit standards, and bank policies and procedures.
• Develop and deepen customer relationships by identifying financial needs, making referrals, and partnering with internal teams to deliver comprehensive financial solutions.
• Participate in business development efforts through community involvement, networking, relationship building, and local market engagement.
• Provide day-to-day leadership, coaching, training, and development for branch associates, including onboarding, performance feedback, and career development support.
• Maintain flexibility to work from and travel to other branch locations to support staffing needs.
• Encourage and support associate participation in referral generation, business development activities, and community engagement opportunities.
• Support branch growth through customer acquisition, relationship expansion, referrals, and achievement of branch goals.
• Serve as a leadership resource and assume operational and supervisory responsibilities as needed.
• Assist with branch administrative responsibilities, including scheduling, timecard review, operational reporting, and workflow coordination.
• Support audits, operational reviews, and compliance examinations while maintaining strong audit performance.
• Collaborate with business partners and leadership to resolve complex customer concerns and improve operational effectiveness.
• Ensure daily, weekly, and monthly operational activities are completed accurately and on time.

Skills

Leadership

Coaching

Customer service

Relationship-building

Business development

Communication skills

Time management

Team collaboration

Education

High School diploma or GED

College degree in Business or related field

Tools

Microsoft Office

banking systems

Job description

LCNB National Bank in Oxford, OH is seeking an Assistant Branch Manager to support daily branch operations, deliver an exceptional customer experience, and drive branch goals.

You will lead with the Branch Manager, coach associates, develop business relationships, and ensure regulatory compliance while maintaining community engagement across the region. This role offers hands-on leadership and opportunities for career growth.