Branch Operations Leader & Customer Experience Coach

Reading Cooperative Bank; Lynn (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

Flexible spending accounts (FSA)

Disability insurance

Employee Assistance Program (EAP)

Generous paid time off

Tuition assistance

Job summary

Reading Cooperative Bank in Lynn, MA seeks an Assistant Branch Manager to partner with the Branch Service Officer to drive performance and customer experience.

The role supervises daily branch activities, coaches staff, and supports sales and relationship-building while ensuring compliance with bank policies and regulatory requirements.

The ideal candidate thrives in a fast-paced environment, develops employees, and ensures operational integrity, serving as a backup when needed.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and business development abilities.
• Demonstrated leadership, coaching, and team development skills.
• Strong organizational skills and attention to detail.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Bilingual English/Spanish preferred.

Responsibilities

• Assist in managing the daily operations of the branch to ensure efficient service delivery.
• Maintain responsibility for branch security, internal controls, and compliance with procedures.
• Oversee scheduling, workflows, and delegation of tasks to staff; back up for staff when needed.
• Assist with audits, regulatory examinations, and corrective action plans.
• Open consumer and business deposit accounts and promote cross-sell opportunities.
• Support branch sales initiatives and achieve performance goals.

Skills

Customer service

Sales

Leadership

Coaching

Communication

Time management

Attention to detail

Regulatory knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Job description

Reading Cooperative Bank in Lynn, MA seeks an Assistant Branch Manager to partner with the Branch Service Officer to drive performance and customer experience.

The role supervises daily branch activities, coaches staff, and supports sales and relationship-building while ensuring compliance with bank policies and regulatory requirements.

The ideal candidate thrives in a fast-paced environment, develops employees, and ensures operational integrity, serving as a backup when needed.