Branch Operations Lead — Elevating Client Experience

Aumni; Wesley Chapel (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase Bank in Florida is seeking a Branch Operations Lead to partner with the Branch Manager to deliver an exceptional client experience and ensure branch operations run smoothly.

You will greet clients, manage lobby flow, handle transactions, and promote self-service options while maintaining compliance and loss control.

This role requires 1+ years in retail banking, a high school diploma, and availability for weekends and evenings; travel/training may be required.

Qualifications

• Must adhere to policies, procedures, and regulatory requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operations proficiency.
• Ability to educate and align branch team.
• Experience in retail banking.
• 1+ years of retail banking experience.
• Ability to work weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, including managing cash devices and resolving issues.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking.
• Support all aspects of branch operations, including loss control, compliance, and audits.

Skills

Policy compliance

Detail oriented

Leadership

Client relationship building

Retail banking

Communication skills

Team education

Regulatory knowledge

Cash handling

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase Bank in Florida is seeking a Branch Operations Lead to partner with the Branch Manager to deliver an exceptional client experience and ensure branch operations run smoothly.

You will greet clients, manage lobby flow, handle transactions, and promote self-service options while maintaining compliance and loss control.

This role requires 1+ years in retail banking, a high school diploma, and availability for weekends and evenings; travel/training may be required.