Branch Operations & Client Experience Lead

JPMorgan Chase & Co.; Wesley Chapel (FL); Presencial; USD 55 000 - 85 000; Tempo integral

Resumo da oferta

Chase is seeking a Branch Operations Lead in Florida. You will work closely with the Branch Manager to ensure a welcoming client experience, manage lobby flow and lead branch operations, including cash devices and ATMs.

You’ll educate staff, drive compliance, and build lasting client relationships through proactive service and referrals. The role requires 1+ year of retail banking, weekend/evening hours, and a college degree or military equivalent.

Qualificações

• Adhere to policies, procedures and regulatory banking requirements.
• Attention to detail and strong organizational skills.
• Leadership and operational proficiency for accurate transactions.
• Educate and energize branch team and partners.
• Engage clients, educate them and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsabilidades

• Collaborate with Branch Manager to create a welcoming branch and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, cash devices and ATM, resolve issues with accuracy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for client account access any time.
• Support all branch operations, including loss control, compliance and audits.

Conhecimentos

Customer service orientation

Leadership

Regulatory compliance

Communication

Team collaboration

Formação académica

College degree

Military equivalent

Descrição da oferta de emprego

Chase is seeking a Branch Operations Lead in Florida. You will work closely with the Branch Manager to ensure a welcoming client experience, manage lobby flow and lead branch operations, including cash devices and ATMs.

You’ll educate staff, drive compliance, and build lasting client relationships through proactive service and referrals. The role requires 1+ year of retail banking, weekend/evening hours, and a college degree or military equivalent.