Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase, based in Wilmington, NC, seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences and supervise daily branch activities. You will oversee transactions, promote self-service options, and ensure adherence to policies and procedures.

The role emphasizes coaching the branch team, maintaining high standards for loss control and audits, and ensuring accurate processing.

Qualifications

• Experience following policies, procedures and banking regulations.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency.
• Ability to educate and lead branch teams.
• Excellent client relationship skills.
• 1+ years of retail banking experience.
• Able to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch.
• Greet clients and manage lobby flow while assisting transactions.
• Explain self-service options to clients and build relationships.
• Lead branch operations: cash vault, ATM, and compliance.
• Introduce clients to the branch team and handle specialized needs.
• Ensure loss control, compliance and audits are maintained.
• Support all branch operations with a focus on service excellence.

Skills

Regulatory compliance

Leadership

Detail-oriented

Customer service

Communication

Retail banking

Team training

Branch operations

Education

College degree or military equivalent

Job description

Chase, based in Wilmington, NC, seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences and supervise daily branch activities. You will oversee transactions, promote self-service options, and ensure adherence to policies and procedures.

The role emphasizes coaching the branch team, maintaining high standards for loss control and audits, and ensuring accurate processing.