Branch Operations Lead: Elevate Client Experience

JPMorganChase; Chattanooga (TN); On-site; USD 45,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensure accurate transactions, and foster a welcoming client experience. You will collaborate with the Branch Manager, guide staff, and promote adherence to policies while encouraging self-service options for customers.

The role requires strong leadership, attention to detail, and the ability to work weekends and evenings. You will train the team and uphold loss control and audit standards to keep the branch secure.

Qualifications

• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy adherence

Attention to detail

Leadership

Client education

Communication

Retail banking experience

Education

High school degree or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensure accurate transactions, and foster a welcoming client experience. You will collaborate with the Branch Manager, guide staff, and promote adherence to policies while encouraging self-service options for customers.

The role requires strong leadership, attention to detail, and the ability to work weekends and evenings. You will train the team and uphold loss control and audit standards to keep the branch secure.