Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Nashville (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Nashville to partner with the Branch Manager and a team of experts to ensure precise handling of client transactions while upholding policy, risk, and regulatory standards. The role focuses on welcoming clients, guiding them to self-service options, managing lobby flow, and leading daily branch operations with a focus on accuracy, service quality, and loss prevention.

Training and travel are part of the path.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain organization and attention to detail while handling multiple tasks.
• Lead branch operations with a focus on accuracy and teamwork.
• Educate and keep the branch team informed, fostering collaboration.
• Build relationships with clients and refer to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions while managing lobby flow.
• Communicate clearly to understand and meet client needs.
• Lead branch operations, including cash devices and ATM, ensuring compliance.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access to accounts.
• Support loss control, compliance, and audits in daily operations.

Skills

Policy adherence

Detail orientation

Leadership in operations

Team education

Client engagement

Retail banking experience

Weekend/evening hours

Communication with clients

Education

High school diploma/GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Nashville to partner with the Branch Manager and a team of experts to ensure precise handling of client transactions while upholding policy, risk, and regulatory standards. The role focuses on welcoming clients, guiding them to self-service options, managing lobby flow, and leading daily branch operations with a focus on accuracy, service quality, and loss prevention.

Training and travel are part of the path.