Branch Experience Leader

JPMorgan Chase & Co.; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Nashville seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional service while ensuring accurate transactions and adherence to policies.

You will lead by example, guiding the team to maintain a welcoming environment and strong controls. The role emphasizes client relationships, self-service adoption, and compliance with banking regulations, with a focus on loss prevention and audit readiness.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• 6+ months of Associate Banker (Teller) experience.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients warmly, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs during visits.
• Lead branch operations, including managing cash devices and ensuring compliance with policies.
• Introduce clients to the branch team and help with specialized financial needs.
• Promote self-service options to simplify clients' banking experience.
• Support all branch operations, including loss control, compliance, and audits.

Skills

Detail-oriented

Leadership

Team collaboration

Client education

Regulatory compliance

Retail banking experience

Education

High school diploma / GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Nashville seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional service while ensuring accurate transactions and adherence to policies.

You will lead by example, guiding the team to maintain a welcoming environment and strong controls. The role emphasizes client relationships, self-service adoption, and compliance with banking regulations, with a focus on loss prevention and audit readiness.