Branch Operations Lead — Elevate Member Experience

CapEd Credit Union; Boise (ID); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

CapEd Credit Union in Boise, Idaho seeks a Branch Assistant Manager to support the Branch Manager with daily operations, service delivery and goal attainment. You will mentor staff, manage escalated member inquiries and help implement process improvements while ensuring compliance with policy and labor laws.

You will balance cash, oversee transactions and stay current on CapEd products and promotions, collaborating with the Retail team to deliver exceptional member experiences.

Formación

• Three to five years of similar or related experience.
• Excellent communication and interpersonal skills.
• Experience using computers and MS Office.

Responsabilidades

• Assist members, guests, and potential members with transactions, account, lending, and business inquiries.
• Participate in training current and new employees on CapEd products and service delivery.
• Research inquiries and provide solutions within company policy.
• Coach and motivate staff to achieve sales, service, and efficiency goals.
• Monitor branch staff production and daily/monthly progress toward goals.
• Balance cash, complete daily transactions, and maintain knowledge of products and promotions.

Conocimientos

Customer service

Communication

Coaching/mentoring

Sales ability

Educación

High school diploma or GED

Herramientas

MS Office

CRM systems

Descripción del empleo

CapEd Credit Union in Boise, Idaho seeks a Branch Assistant Manager to support the Branch Manager with daily operations, service delivery and goal attainment. You will mentor staff, manage escalated member inquiries and help implement process improvements while ensuring compliance with policy and labor laws.

You will balance cash, oversee transactions and stay current on CapEd products and promotions, collaborating with the Retail team to deliver exceptional member experiences.