Branch Operations & Team Development Lead

ICCU; Nampa (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

ICCU is seeking an experienced Branch Manager to lead a busy Idaho branch. You will coach staff, oversee daily operations, and ensure exceptional member experiences aligned with Eagle Service Standards.

Responsibilities include supervising 3–12 teammates, shaping lending decisions, and driving branch growth through business development while upholding confidentiality and compliance in all activities.

Qualifications

• Bachelor’s degree or equivalent management experience.
• Mortgage Certification and related certifications listed.
• Ability to supervise personnel and maintain confidentiality.

Responsibilities

• Coach staff and develop branch personnel to meet goals.
• Ensure service standards are met and branch operations run smoothly.
• Lead business development and community engagement efforts.
• Supervise 3–12 team members and oversee cash operations.
• Make sound lending decisions and train staff on lending philosophies.
• Manage scheduling, onboarding, and performance documentation.
• Maintain branch appearance, compliance, and service quality.

Skills

Team supervision

Staff coaching

Customer service

Communication

Confidentiality

Problem solving

Education

Bachelor’s degree or equivalent management experience

Mortgage Certification

Business Account Certification

Signature Guarantee/Medallion Stamp Certification

Notary Public

Job description

ICCU is seeking an experienced Branch Manager to lead a busy Idaho branch. You will coach staff, oversee daily operations, and ensure exceptional member experiences aligned with Eagle Service Standards.

Responsibilities include supervising 3–12 teammates, shaping lending decisions, and driving branch growth through business development while upholding confidentiality and compliance in all activities.