Branch Operations Lead: Elevate Customer Experience

JPMorganChase; Prosper (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to support the Branch Manager, guide staff, and ensure precise handling of client transactions while maintaining compliance with bank policies.

You will help clients use self-service options, train the team on procedures, and uphold loss controls and audits. This role requires weekend and evening hours and a commitment to delivering an exceptional, welcoming banking experience.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Stay organized with attention to detail while juggling tasks.
• Lead and educate branch team, ensuring transaction accuracy.
• Educate and refer clients to experts when needed.
• Engage clients and build lasting relationships.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, lobby flow, and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead operations, manage cash devices, and resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access to accounts.
• Support loss control, compliance, and audits to keep branch secure.

Skills

Policy compliance

Detail oriented

Leadership

Client education

Customer service

Retail banking

Weekend hours

Education

High school diploma or GED

Foreign equivalent acceptable

Job description

Chase is seeking a Branch Operations Lead to support the Branch Manager, guide staff, and ensure precise handling of client transactions while maintaining compliance with bank policies.

You will help clients use self-service options, train the team on procedures, and uphold loss controls and audits. This role requires weekend and evening hours and a commitment to delivering an exceptional, welcoming banking experience.