Branch Operations Lead: Elevate Client Experience

JPMorganChase; Edina (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to enhance client experiences, manage branch operations, and mentor the team. You will oversee cash devices, ensure policy adherence, and promote self-service options to customers.

The role requires a strong focus on loss prevention, audits, and branch safety while maintaining high service standards. Weekend/evening hours may be required as part of branch operations.

Qualifications

• Adherence to policies, procedures and regulatory banking requirements.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency in branch settings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch experience for clients.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand client needs and route to the right specialist.

Skills

Policies & compliance

Detail oriented

Leadership

Client education

Banking operations

Team collaboration

Retail banking

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to enhance client experiences, manage branch operations, and mentor the team. You will oversee cash devices, ensure policy adherence, and promote self-service options to customers.

The role requires a strong focus on loss prevention, audits, and branch safety while maintaining high service standards. Weekend/evening hours may be required as part of branch operations.