Branch Operations Lead: Elevate Client Experience

Fairygodboss; Roswell (GA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to ensure an inviting, efficient branch experience while upholding policies and regulatory requirements. The role focuses on clients, staff leadership, and strong control practices.

You will guide daily operations, support loss control and audits, and participate in ongoing training to deliver exceptional service in a dynamic banking environment.

Qualifications

• You follow policies, procedures and regulatory banking requirements.
• You keep tasks organized and detail-oriented to run smoothly.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear communication to understand needs and guide them to solutions.
• Lead branch operations, manage cash devices, resolve client issues, and adhere to bank policies.
• Introduce clients to the team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to let clients access accounts anytime, day or night.
• Support branch operations, ensuring loss control, compliance, and audits are maintained.

Skills

Leadership

Customer service

Attention to detail

Training others

Client relationship building

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to ensure an inviting, efficient branch experience while upholding policies and regulatory requirements. The role focuses on clients, staff leadership, and strong control practices.

You will guide daily operations, support loss control and audits, and participate in ongoing training to deliver exceptional service in a dynamic banking environment.