Branch Operations Lead: Elevate Customer Experience

JPMorganChase; Harbor Springs (MI); On-site; USD 52,000 - 74,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to oversee daily branch operations, collaborating with the Branch Manager to ensure accurate transaction processing and adherence to policies and regulatory requirements.

The role includes welcoming clients, guiding them to self-service options, managing lobby flow, and driving loss control. Weekend/evening hours are required, with training provided to ensure excellence in service and compliance.

Qualifications

• Adheres to banking policies, procedures and regulatory requirements.
• Maintains detail-oriented, organized approach to tasks.
• Leads branch operations and collaborates with the Branch Manager.
• Educates and informs the branch team and partners.
• Builds meaningful client relationships and refers to specialists when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high‑quality client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, cash devices, and ensure policy compliance and accuracy.
• Introduce clients to the branch team to deliver seamless service and support specialized needs.
• Promote self-service options to simplify client banking anytime, anywhere.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy adherence

Attention to detail

Leadership & operations

Team education

Client engagement

Retail banking

Weekend/evening availability

Education

High school degree or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to oversee daily branch operations, collaborating with the Branch Manager to ensure accurate transaction processing and adherence to policies and regulatory requirements.

The role includes welcoming clients, guiding them to self-service options, managing lobby flow, and driving loss control. Weekend/evening hours are required, with training provided to ensure excellence in service and compliance.