Branch Operations Lead: Elevate Client Experience

Aumni; Annapolis (MD); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Chase is seeking a Branch Operations Lead to join our community-focused branch in the United States. You will partner with the Branch Manager to ensure smooth operations, adhere to policies, manage cash devices, and deliver exceptional client experiences.

You will train and guide the branch team, promote self-service options, and uphold loss control, compliance, and audits. This role requires retail banking experience and flexibility to work weekends and evenings.

Competenze

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Demonstrate leadership and operational proficiency.
• Educate and inform branch team and partners.
• Build meaningful client connections and referrals.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school degree, GED, or foreign equivalent.

Mansioni

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Conoscenze

Policy compliance

Leadership

Customer service

Detail oriented

Regulatory banking

Retail banking

Formazione

High school diploma or GED

College degree or military equivalent

Descrizione del lavoro

Chase is seeking a Branch Operations Lead to join our community-focused branch in the United States. You will partner with the Branch Manager to ensure smooth operations, adhere to policies, manage cash devices, and deliver exceptional client experiences.

You will train and guide the branch team, promote self-service options, and uphold loss control, compliance, and audits. This role requires retail banking experience and flexibility to work weekends and evenings.