Branch Operations Lead: Elevate Customer Experience

JPMorganChase; Ann Arbor (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorgan Chase in Ann Arbor is seeking a Branch Operations Lead to manage daily branch activities, enhance client experiences, and drive compliance with bank policies. You will lead a team, oversee cash devices, and promote self-service banking options.

The role requires strong regulatory knowledge, a customer-centric approach, and the ability to work weekends. Training and travel may be required to support branch operations.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain a keen eye for detail and stay organized to juggle tasks.
• Lead and operate branch functions with accuracy and teamwork.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, schedule meetings.
• Communicate clearly to understand needs and guide clients to solutions.
• Lead branch operations, including cash devices, vault, and ATM maintenance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for customers.
• Support branch operations with loss control, compliance, and audits.

Skills

Policy adherence

Attention to detail

Leadership

Educating teammates

Customer engagement

Retail banking experience

Communication skills

Education

High school diploma / GED

College degree or military equivalent

Job description

JPMorgan Chase in Ann Arbor is seeking a Branch Operations Lead to manage daily branch activities, enhance client experiences, and drive compliance with bank policies. You will lead a team, oversee cash devices, and promote self-service banking options.

The role requires strong regulatory knowledge, a customer-centric approach, and the ability to work weekends. Training and travel may be required to support branch operations.