Branch Operations Leader: Elevate Customer Experience

JPMorganChase; Harbor Springs (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Tuition reimbursement

Retirement savings plan

Financial coaching

Job summary

JPMorganChase in Harbor Springs is seeking a Branch Operations Lead to oversee branch operations and enhance client experiences through exceptional service.

The ideal candidate will have retail banking experience and a commitment to maintaining operational standards, building relationships, and educating team members on banking procedures.

Join a diverse team that values inclusion and aims to simplify banking for clients while ensuring compliance and procedural adherence.

Qualifications

• 1+ years of retail banking experience required.
• Ability to work branch hours including weekends and evenings.
• Strong passion for educating branch team members.

Responsibilities

• Lead branch operations and manage cash devices like the cash vault.
• Greet clients warmly and assist with transactions.
• Work closely with the Branch Manager to maintain operational standards.

Skills

Detail-oriented

Leadership

Customer engagement

Retail banking experience

Education

High school degree, GED, or equivalent

Job description

JPMorganChase in Harbor Springs is seeking a Branch Operations Lead to oversee branch operations and enhance client experiences through exceptional service.

The ideal candidate will have retail banking experience and a commitment to maintaining operational standards, building relationships, and educating team members on banking procedures.

Join a diverse team that values inclusion and aims to simplify banking for clients while ensuring compliance and procedural adherence.