Branch Operations Lead: Elevate Customer Experience

JPMorganChase; Altoona (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase, a leading financial services firm, is seeking a Branch Operations Lead to oversee day-to-day branch activities, improve client experiences, and guide staff in accordance with bank policies. The role focuses on delivering accurate transactions, fostering relationships, and promoting self-service tools.

The position requires leadership, regulatory understanding, and at least 1 year in retail banking, with flexibility to work weekends and evenings in a branch environment in Altoona,

Qualifications

• 1+ years of retail banking experience.
• Strong customer service and relationship-building skills.
• Ability to lead a team and manage branch operations.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere.
• Greet clients and assist with transactions, lobby flow, and meetings.
• Communicate clearly to understand and address client needs.
• Lead branch operations, including cash devices like vaults and ATMs.
• Introduce clients to the branch team and specialized financial services.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits across the branch.

Skills

Retail banking

Leadership

Detail oriented

Strong communication

Regulatory knowledge

Customer service

Education

High school diploma

Associate degree or military equivalent

Job description

JPMorgan Chase, a leading financial services firm, is seeking a Branch Operations Lead to oversee day-to-day branch activities, improve client experiences, and guide staff in accordance with bank policies. The role focuses on delivering accurate transactions, fostering relationships, and promoting self-service tools.

The position requires leadership, regulatory understanding, and at least 1 year in retail banking, with flexibility to work weekends and evenings in a branch environment in Altoona,