Branch Operations Lead: Elevate Client Experience

JPMorganChase; Longview (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensuring a welcoming environment and accurate financial transactions. You will lead a team, manage cash devices, and guide clients to self-service options while upholding policy compliance.

The role requires 1+ years in retail banking, flexibility to work weekends/evenings, and a focus on building strong client relationships. Training and growth opportunities accompany a comprehensive benefits package.

Qualifications

• Must adhere to policies, procedures and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Proven leadership and operational proficiency in branch settings.
• Strong communication to educate and inform team and clients.
• Ability to build relationships and connect clients with experts as needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and understand their needs.
• Lead branch operations, including cash devices like the cash vault and ATM, ensuring accuracy and policy compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to enhance customer experience at any time.
• Support branch operations, maintaining loss control, compliance, and audits.

Skills

Policy adherence

Attention to detail

Leadership

Client education

Relationship building

Cash handling

Scheduling

Communication

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault

ATM operations

Job description

JPMorgan Chase is seeking a Branch Operations Lead to oversee daily branch activities, ensuring a welcoming environment and accurate financial transactions. You will lead a team, manage cash devices, and guide clients to self-service options while upholding policy compliance.

The role requires 1+ years in retail banking, flexibility to work weekends/evenings, and a focus on building strong client relationships. Training and growth opportunities accompany a comprehensive benefits package.