Branch Operations Lead: Elevate Client Experience & Compliance

JPMorgan Chase & Co.; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to work closely with the Branch Manager, delivering exceptional client experiences while ensuring compliance with policies, procedures, and regulatory requirements.

You will greet clients, manage lobby flow, promote self-service options, and lead branch operations including cash devices, loss control, and audits, building trusted relationships daily. The role requires 1+ years in retail banking, weekend/evening hours, and completion of our

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Detail-oriented and organized; able to juggle tasks.
• Strong leadership and operational proficiency in branch settings.
• Educate and keep branch team and partners informed.
• Build meaningful client relationships and refer to experts as needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma or GED or foreign equivalent.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch environment and exceptional client experience.
• Greet clients warmly, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand needs and direct them to services.
• Lead branch operations, including cash devices and adherence to bank policies and procedures.
• Introduce clients to the branch team to deliver seamless service and address specialized financial needs.
• Promote self-service options to simplify banking outside branch hours.
• Support all aspects of branch operations, including loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Communication

Attention to detail

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to work closely with the Branch Manager, delivering exceptional client experiences while ensuring compliance with policies, procedures, and regulatory requirements.

You will greet clients, manage lobby flow, promote self-service options, and lead branch operations including cash devices, loss control, and audits, building trusted relationships daily. The role requires 1+ years in retail banking, weekend/evening hours, and completion of our