Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; South Euclid (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking a Branch Operations Lead to oversee daily branch activities and support the Branch Manager in delivering accurate, compliant transactions with exceptional client service.

You will guide teammates, manage lobby flow, promote self-service options, uphold loss control, and participate in audits, balancing relationships with policy adherence.

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You maintain detail and stay organized while juggling tasks.
• You demonstrate leadership and operational proficiency in a collaborative team.
• You educate the branch team and partners to stay informed.
• You build connections with clients and refer to experts when needed.
• You have 1+ years of retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Educate clients and promote self-service options for convenient access to accounts.
• Lead branch operations, including cash devices, and ensure adherence to policies and procedures.
• Support loss control, compliance, and audits to keep the branch secure and efficient.

Skills

Policy compliance

Detail oriented

Leadership

Client education

Team collaboration

Retail banking experience

Weekend availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in the United States is seeking a Branch Operations Lead to oversee daily branch activities and support the Branch Manager in delivering accurate, compliant transactions with exceptional client service.

You will guide teammates, manage lobby flow, promote self-service options, uphold loss control, and participate in audits, balancing relationships with policy adherence.