Branch Operations Lead — Elevate Banking Experience

JPMorganChase; Fort Wayne (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to oversee day-to-day branch activities, supervise staff, and ensure accurate transactions while delivering exceptional client experiences. You will guide customers through transactions, promote self-service options, and uphold strict compliance across the branch.

The role emphasizes teamwork, loss control, and adherence to policies. Weekend/evening hours are required, with training before placement.

Qualifications

• Adhere to policies, procedures and banking regulations.
• Maintain detail-oriented, organized work style across tasks.
• Lead and develop branch operations with a collaborative approach.
• Educate and keep the team informed about processes and changes.
• Engage clients and guide them to our experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand needs and guide clients accordingly.
• Lead branch operations: cash handling, vault, ATM, loss control and audits.
• Introduce clients to the branch team and address specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support branch operations to maintain security and compliance.

Skills

Regulatory compliance

Customer service

Leadership

Operations proficiency

Attention to detail

Education

High school diploma or GED

Associate degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead to oversee day-to-day branch activities, supervise staff, and ensure accurate transactions while delivering exceptional client experiences. You will guide customers through transactions, promote self-service options, and uphold strict compliance across the branch.

The role emphasizes teamwork, loss control, and adherence to policies. Weekend/evening hours are required, with training before placement.