Branch Operations Lead - Elevate Client Experience & Team

JPMorgan Chase & Co.; Annapolis (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

JPMorgan Chase & Co. in Annapolis, MD is seeking a Branch Operations Lead to work with the Branch Manager and staff to deliver an exceptional client experience while upholding policies and regulatory requirements.

You will lead daily branch operations, manage lobby flow, promote self-service options, and ensure accurate transactions, loss control, and audits through teamwork and clear communication. The role requires 1+ years of retail banking experience, a high school diploma or GED, and

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized while juggling tasks.
• Demonstrate leadership and operational proficiency in branch settings.
• Educate the branch team and partners to stay informed.
• Engage with clients, educate them, and refer to experts as needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Regulatory compliance

Attention to detail

Leadership

Client education

Relationship building

Retail banking experience

Team collaboration

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Annapolis, MD is seeking a Branch Operations Lead to work with the Branch Manager and staff to deliver an exceptional client experience while upholding policies and regulatory requirements.

You will lead daily branch operations, manage lobby flow, promote self-service options, and ensure accurate transactions, loss control, and audits through teamwork and clear communication. The role requires 1+ years of retail banking experience, a high school diploma or GED, and