Branch Operations Lead - Elevate Client Experience & Compliance

JPMorganChase; Santa Clarita (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Branch Operations Lead in California to supervise daily branch activities, guide staff, and ensure compliant operations. You will welcome clients, manage lobby flow, and promote self-service tools to enhance experiences.

As a leader, you will train the team, maintain strong relationships, and resolve issues while aligning with bank policies and regulatory requirements. Weekend/evening availability is expected.

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Maintains keen attention to detail and strong organization.
• Leads operations and ensures transaction accuracy in a team setting.
• Educates branch team and partners to keep everyone informed.
• Education in retail banking with client focus and relationships.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations, manage cash devices, and resolve client issues per policies.
• Introduce clients to the team and support specialized financial needs.
• Promote self-service options and ensure loss control, compliance, and audits.

Skills

Policy adherence

Detail oriented

Leadership

Client education

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase is seeking a Branch Operations Lead in California to supervise daily branch activities, guide staff, and ensure compliant operations. You will welcome clients, manage lobby flow, and promote self-service tools to enhance experiences.

As a leader, you will train the team, maintain strong relationships, and resolve issues while aligning with bank policies and regulatory requirements. Weekend/evening availability is expected.