Branch Operations Lead - Elevate Banking Experience

JPMorganChase; Simi Valley (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase's Chase branch in California seeks a Branch Operations Lead to oversee daily branch activities, coach staff, and ensure precise handling of transactions while adhering to bank policies.

You will work with the Branch Manager to enhance the client experience, promote self-service options, manage loss control and audits, and build lasting relationships with clients and team.

Qualifications

• 1+ years of retail banking experience.
• High school diploma, GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.
• Willingness to participate in training and travel.
• Ability to adhere to policies and regulatory requirements.

Responsibilities

• Create a welcoming branch atmosphere and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, manage cash devices, and ensure policy compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options for 24/7 account access.
• Support branch operations with loss control, compliance and audits.

Skills

Policy adherence

Detail-oriented

Leadership

Client education

Relationship building

Retail banking experience

Education

High school diploma or GED

Foreign equivalent

Job description

JPMorganChase's Chase branch in California seeks a Branch Operations Lead to oversee daily branch activities, coach staff, and ensure precise handling of transactions while adhering to bank policies.

You will work with the Branch Manager to enhance the client experience, promote self-service options, manage loss control and audits, and build lasting relationships with clients and team.