Branch Operations Leader – Client Experience

JPMorgan Chase & Co.; Alhambra (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in California seeks a Branch Operations Lead for a Chase Branch to drive exceptional client experiences and lead day-to-day branch operations with a focus on accuracy, compliance, and service quality.

Responsibilities include welcoming clients, guiding transactions, managing lobby flow, and coaching team members while ensuring adherence to policies, procedures, and regulatory requirements. Travel for training may be required, with weekend/evening hours as needed.

Qualifications

• 1+ years of retail banking experience.
• Strong communication and team collaboration.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication, anticipate needs, and check them into the waiting queue.
• Lead branch operations including cash devices and ATMs, resolve issues with accuracy and compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify client banking.
• Support branch operations with loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Operational excellence

Attention to detail

Training and coaching

Relationship building

Education

High school diploma or GED

College degree or military equivalent

Tools

Banking software

Cash handling systems

Job description

JPMorgan Chase & Co. in California seeks a Branch Operations Lead for a Chase Branch to drive exceptional client experiences and lead day-to-day branch operations with a focus on accuracy, compliance, and service quality.

Responsibilities include welcoming clients, guiding transactions, managing lobby flow, and coaching team members while ensuring adherence to policies, procedures, and regulatory requirements. Travel for training may be required, with weekend/evening hours as needed.