Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Lancaster (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in California seeks a Branch Operations Lead to partner with the Branch Manager and team to deliver accurate transactions, strong controls, and a welcoming branch experience.

The role focuses on supervising daily branch operations, cash devices, loss control, and audits, while guiding staff to educate clients about self-service options and build lasting relationships.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED required.
• Ability to work branch hours including weekends and evenings.
• Willingness to travel for training as required.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere for clients.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Lead branch operations, maintain cash devices, and adhere to policies.
• Introduce clients to staff and services to build lasting relationships.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Retail banking

Branch leadership

Policy compliance

Customer service

Staff training

Communication

Education

High school diploma or GED

Associate degree preferred

Job description

JPMorgan Chase & Co. in California seeks a Branch Operations Lead to partner with the Branch Manager and team to deliver accurate transactions, strong controls, and a welcoming branch experience.

The role focuses on supervising daily branch operations, cash devices, loss control, and audits, while guiding staff to educate clients about self-service options and build lasting relationships.