Branch Operations Lead - Elevate Client Experience

JPMorganChase; Alhambra (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase in California is seeking a Branch Operations Lead to partner with the Branch Manager to ensure accurate, compliant transactions and a welcoming client experience. You will lead daily branch operations, guide staff, and reinforce policies while driving loss control and audits.

The role emphasizes coaching the team, promoting self-service options, and building lasting client relationships through thoughtful service.

Qualifications

• Adhere to policies and regulatory banking requirements.
• Detail oriented and well organized to balance multiple tasks.
• Strong leadership and operational proficiency.
• Educate and inform branch team and partners.
• Build meaningful client relationships and refer to experts.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• High school diploma or GED.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand and meet client needs.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the branch team and specialized financial services.
• Promote self-service options to simplify banking access 24/7.
• Support branch operations with loss control, compliance, and audits.

Skills

Retail banking

Leadership

Attention to detail

Regulatory compliance

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

JPMorganChase in California is seeking a Branch Operations Lead to partner with the Branch Manager to ensure accurate, compliant transactions and a welcoming client experience. You will lead daily branch operations, guide staff, and reinforce policies while driving loss control and audits.

The role emphasizes coaching the team, promoting self-service options, and building lasting client relationships through thoughtful service.