Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and a welcoming client experience. You will work with the Branch Manager and team to uphold policies, drive compliance, and deliver high-quality service.

The role emphasizes relationship-building with clients, educating staff on processes, and maintaining strong loss-control and audit standards. Weekend and evening hours are required.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle multiple tasks.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy in a team setting.
• Educate the branch team and partners to stay connected and informed.
• Build meaningful client relationships and educate them about bank services.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Availability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them to appropriate services.
• Lead branch operations, including cash devices, and resolve client issues while following policies.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options to simplify banking for clients at all times.
• Support branch operations, ensuring high standards for loss control, compliance, and audits.

Skills

Policy adherence

Attention to detail

Leadership

Educating teammates

Client engagement

Retail banking experience

High school diploma

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch activities, ensuring accurate transactions and a welcoming client experience. You will work with the Branch Manager and team to uphold policies, drive compliance, and deliver high-quality service.

The role emphasizes relationship-building with clients, educating staff on processes, and maintaining strong loss-control and audit standards. Weekend and evening hours are required.