Branch Operations Lead — Elevate Client Experience

JPMorgan Chase & Co.; Sebastopol (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in Sebastopol, CA, seeks a Branch Operations Lead to partner with the Branch Manager, oversee daily branch operations, and drive exceptional client experiences. You will guide staff, ensure policy compliance, and foster relationships that expand client engagement.

You will manage lobby flow, cash devices, and coordination with experts to address complex needs while promoting self-service options for a convenient banking experience.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Demonstrate strong attention to detail and organization.
• Lead and motivate branch staff, ensuring accurate transactions.
• Educate branch team and partners, keeping them informed.
• Build lasting client relationships and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, vibrant branch.
• Greet clients and assist with transactions, manage lobby flow, schedule meetings.
• Communicate clearly to understand needs and guide clients to self-service options.
• Lead branch operations, including cash devices and ATM; resolve issues with accuracy.
• Introduce clients to the branch team to deliver seamless, sincere service.
• Promote self-service options to enhance banking accessibility anytime.
• Support all aspects of branch operations with focus on loss control, compliance, and audits.

Skills

Leadership

Policy adherence

Detail orientation

Client education

Relationship building

Retail banking experience

Education

High school diploma or GED

College degree

Tools

Cash vault

ATM operation

Job description

JPMorgan Chase & Co. in Sebastopol, CA, seeks a Branch Operations Lead to partner with the Branch Manager, oversee daily branch operations, and drive exceptional client experiences. You will guide staff, ensure policy compliance, and foster relationships that expand client engagement.

You will manage lobby flow, cash devices, and coordination with experts to address complex needs while promoting self-service options for a convenient banking experience.