Branch Operations Lead — Elevate Client Experience

JP Morgan Chase; Las Vegas (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase in Las Vegas is seeking a Branch Operations Lead to be at the heart of branch operations. You will collaborate with the Branch Manager and staff to ensure precise handling of financial transactions and to promote a culture of service excellence.

You will guide the team in loss control, compliance, and audits while encouraging self-service options for clients. This role requires weekend/evening availability and a commitment to branch success.

Qualifications

• 1+ years of retail banking experience.
• Strong leadership and operational proficiency.
• Keen eye for detail and organized work style.
• Customer-focused mindset with exceptional communication.
• Comfort educating team and guiding partners.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Retail banking experience

Leadership

Attention to detail

Customer service

Communication

Educating team

Education

High school degree, GED or foreign equivalent

College degree or military equivalent

Job description

JPMorgan Chase in Las Vegas is seeking a Branch Operations Lead to be at the heart of branch operations. You will collaborate with the Branch Manager and staff to ensure precise handling of financial transactions and to promote a culture of service excellence.

You will guide the team in loss control, compliance, and audits while encouraging self-service options for clients. This role requires weekend/evening availability and a commitment to branch success.