Branch Operations Lead: Elevate Client Experience (South Vegas River)

JP Morgan Chase; Henderson (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase in Henderson, NV is seeking a Branch Operations Lead to oversee daily branch activities, lead a team, and ensure compliant, high-quality client service. You will partner with the Branch Manager to optimize transactions, loss prevention, and branch-wide policies while guiding staff in delivering a welcoming, efficient banking experience.

The role emphasizes leadership, client relationship building, and adherence to regulatory requirements.

Qualifications

• At least 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Strong attention to detail and accuracy.
• Proven leadership and team training ability.
• Excellent client communication and service mindset.

Responsibilities

• Collaborate with Branch Manager to foster a welcoming branch environment.
• Greet clients and assist with transactions, managing lobby flow.
• Provide clear, polite communication and build trusted client relationships.
• Lead branch operations including cash devices like cash vault and ATM.
• Resolve client issues quickly while adhering to policies.
• Introduce clients to the branch team for expert financial support.
• Promote self-service options to improve the banking experience.

Skills

Attention to detail

Leadership

Customer education

Relationship building

Compliance awareness

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Henderson, NV is seeking a Branch Operations Lead to oversee daily branch activities, lead a team, and ensure compliant, high-quality client service. You will partner with the Branch Manager to optimize transactions, loss prevention, and branch-wide policies while guiding staff in delivering a welcoming, efficient banking experience.

The role emphasizes leadership, client relationship building, and adherence to regulatory requirements.