Branch Operations Lead: Elevate Client Experience

Fairygodboss; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking a Branch Operations Lead for a Chase Branch. You will work with Branch Manager and team to ensure precise handling of client transactions and adherence to policies, procedures, and regulatory requirements.

You will greet clients, manage lobby flow, promote self-service options, review operations, and help keep the branch compliant and secure. Weekend and evening hours may be required.

Qualifications

• Adherence to policies, procedures, and banking regulations.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency in branch settings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly, understand client needs, and guide to appropriate services.
• Lead operations including cash devices, resolve issues, and ensure policy compliance.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits; maintain secure branch operations.

Skills

Policy compliance

Detail oriented

Leadership

Client education

Relationship building

Retail banking

Team collaboration

Weekend/evening hours

Education

High school diploma or GED

College degree (preferred)

Job description

Chase is seeking a Branch Operations Lead for a Chase Branch. You will work with Branch Manager and team to ensure precise handling of client transactions and adherence to policies, procedures, and regulatory requirements.

You will greet clients, manage lobby flow, promote self-service options, review operations, and help keep the branch compliant and secure. Weekend and evening hours may be required.