Branch Operations Lead: Elevate Client Experience

JP Morgan Chase; Fredericksburg (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Chase in Virginia is seeking a Branch Operations Lead to oversee daily branch operations, partner with the Branch Manager, and ensure accurate processing of financial transactions while delivering exceptional client experiences.

You will lead a team, drive loss control and audits, and guide staff on self-service options to simplify banking for clients. The role requires retail banking experience and flexible hours, including weekends and evenings, with training provided.

Qualifications

• Adhere to banking policies, procedures, and regulatory requirements.
• Detail-oriented with strong organizational skills.
• Proven leadership and operational proficiency.
• Ability to educate and lead branch teams.
• Excellent client service and relationship-building skills.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Able to work weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trust.
• Engage clients with clear communication; anticipate needs and check them into the queue.
• Lead branch operations, manage cash devices and the cash vault, and ensure policy compliance.
• Introduce clients to the branch team to deliver seamless service and tailored financial help.
• Promote self-service options to enable 24/7 account access.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Leadership

Customer service

Policy compliance

Communication

Team collaboration

Training

Attention to detail

Time management

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase in Virginia is seeking a Branch Operations Lead to oversee daily branch operations, partner with the Branch Manager, and ensure accurate processing of financial transactions while delivering exceptional client experiences.

You will lead a team, drive loss control and audits, and guide staff on self-service options to simplify banking for clients. The role requires retail banking experience and flexible hours, including weekends and evenings, with training provided.