Branch Operations Lead: Customer Experience & Compliance

Testing Site - JPMC; Woodbridge (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

Chase in Virginia seeks a Branch Operations Lead to partner with the Branch Manager, elevating client experiences and ensuring accurate, compliant transactions.

You will guide the branch team, manage lobby flow, promote self-service options, and uphold loss control and audits. This role requires 1+ years of retail banking experience, weekend/evening hours, and a commitment to branch excellence.

Qualifications

• 1+ years of retail banking experience.
• Proven leadership or supervisory skills.
• Ability to educate and develop branch staff.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Guide client interactions with clear communication and help them access self-service options.

Skills

Retail banking experience

Team leadership

Customer education

Education

College degree or military equivalent

Job description

Chase in Virginia seeks a Branch Operations Lead to partner with the Branch Manager, elevating client experiences and ensuring accurate, compliant transactions.

You will guide the branch team, manage lobby flow, promote self-service options, and uphold loss control and audits. This role requires 1+ years of retail banking experience, weekend/evening hours, and a commitment to branch excellence.