Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Virginia; On-site; USD 45,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Virginia to drive outstanding client experiences, manage lobby flow, and lead day-to-day branch operations with a focus on policy adherence and risk controls.

The role emphasizes training, team leadership, and leveraging self-service options to enhance the banking experience for customers while ensuring compliance and operational excellence.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy.
• Educate and keep the branch team informed and connected.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively; anticipate their needs while checking them into the waiting queue.
• Lead branch operations, including managing cash devices like the cash vault and ATM; resolve client issues quickly and adhere to bank policies.
• Introduce clients to the friendly branch team, who collaborate to deliver seamless service and assist with specialized financial needs.
• Simplify clients' banking experience by sharing self-service options.
• Work closely with the Branch Manager to support branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Leadership

Attention to detail

Client relations

Staff training

Regulatory compliance

Banking operations

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Virginia to drive outstanding client experiences, manage lobby flow, and lead day-to-day branch operations with a focus on policy adherence and risk controls.

The role emphasizes training, team leadership, and leveraging self-service options to enhance the banking experience for customers while ensuring compliance and operational excellence.