Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Denver (CO); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Denver is seeking a Branch Operations Lead to manage day-to-day branch activities, guide a team, and ensure accurate, compliant handling of client transactions.

You will drive superior service, promote self-service tools, and mentor staff to uphold security and policy standards. The role requires a strong customer focus, 1+ years of retail banking experience, and the ability to work weekends and evenings.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain organized focus and attention to detail across tasks.
• Lead branch operations with a strong sense of ownership and collaboration.
• Educate branch team and partners to stay informed.
• Build meaningful client relationships and refer complex needs to experts.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsabilités

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, including cash devices and compliance with policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operations.

Connaissances

Policy adherence

Detail orientation

Leadership

Educating teammates

Client relationship building

Retail banking experience

Weekend/evening availability

Formation

High school diploma or GED

College degree or military equivalent

Description du poste

JPMorgan Chase & Co. in Denver is seeking a Branch Operations Lead to manage day-to-day branch activities, guide a team, and ensure accurate, compliant handling of client transactions.

You will drive superior service, promote self-service tools, and mentor staff to uphold security and policy standards. The role requires a strong customer focus, 1+ years of retail banking experience, and the ability to work weekends and evenings.