Branch Operations Leader

JPMorgan Chase & Co.; Lakewood (CO); On-site; USD 52,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee frontline branch activities and enable excellent client experiences in Colorado. You will partner with the Branch Manager to drive efficient operations, maintain controls, and promote self-service options for clients.

The role emphasizes leadership, training, and collaboration with our team to deliver consistent service while meeting regulatory requirements. Weekend/Evening availability is required as part of branch hours.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain attention to detail and stay organized.
• Lead branch operations and ensure transaction accuracy.
• Educate branch team and partners to stay informed.
• Build meaningful client connections and refer to experts when needed.
• 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Create a welcoming and vibrant branch atmosphere with the Branch Manager.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations: cash devices like vault and ATM; resolve issues promptly.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support branch operations, ensuring loss control, compliance and audits.

Skills

Policy adherence

Detail-oriented

Leadership

Team education

Client relationship building

Client education & referrals

Retail banking experience

Weekend/evening hours

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee frontline branch activities and enable excellent client experiences in Colorado. You will partner with the Branch Manager to drive efficient operations, maintain controls, and promote self-service options for clients.

The role emphasizes leadership, training, and collaboration with our team to deliver consistent service while meeting regulatory requirements. Weekend/Evening availability is required as part of branch hours.