Branch Operations Lead — Elevate Client Experience

JPMorganChase; Boynton Beach (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Florida to help deliver exceptional client service, manage branch operations, and uphold policy compliance. You will work closely with the Branch Manager to coach staff, greet clients, manage lobby flow, and promote self-service options.

This role requires strong leadership, attention to detail, and the ability to work weekends. Travel for training is possible as part of the onboarding process.

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You stay organized and handle multiple tasks efficiently.
• You lead, coach, and operate with transaction accuracy in a team setting.
• You educate the branch team and partners to stay informed.
• You build meaningful client connections and refer to experts when needed.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, manage cash devices, and ensure policy adherence.
• Introduce clients to the branch team and support specialized financial needs.
• Promote self-service options to improve the banking experience.
• Support loss control, compliance, and audits with the branch team.

Skills

Customer service

Leadership

Policy compliance

Detail orientation

Relationship building

Communication

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking a Branch Operations Lead in Florida to help deliver exceptional client service, manage branch operations, and uphold policy compliance. You will work closely with the Branch Manager to coach staff, greet clients, manage lobby flow, and promote self-service options.

This role requires strong leadership, attention to detail, and the ability to work weekends. Travel for training is possible as part of the onboarding process.