Branch Operations Leader: Elevate Client Experience

Fairygodboss; Midland (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences while ensuring accurate transactions and compliance. You will greet clients, manage lobby flow, promote self-service options, and support ongoing training of the branch team.

This role emphasizes leadership, attention to detail, and the ability to work weekends and evenings. You will help maintain loss control, audits, and adhere to regulatory requirements while building lasting

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED required.
• Ability to work weekends and evenings.
• 6+ months Associate Banker experience preferred.

Responsibilities

• Assist clients with transactions and lobby management.
• Lead branch operations and ensure policy compliance.
• Educate clients about self-service options.
• Collaborate with Branch Manager to drive excellent service.
• Promote a welcoming, customer-centric branch culture.
• Maintain loss control, audits, and regulatory adherence.
• Build lasting relationships with customers and colleagues.

Skills

Policy adherence

Detail orientation

Leadership

Team education

Client engagement

Retail banking

Weekend availability

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences while ensuring accurate transactions and compliance. You will greet clients, manage lobby flow, promote self-service options, and support ongoing training of the branch team.

This role emphasizes leadership, attention to detail, and the ability to work weekends and evenings. You will help maintain loss control, audits, and adhere to regulatory requirements while building lasting