Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Central (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee branch activities, ensure accurate transactions, and foster relationships with clients. You will lead a team, reinforce policies, and guide customers to self-service options for a smoother banking experience.

The role emphasizes adherence to regulatory requirements, loss control, and collaboration with the Branch Manager to maintain high service levels and secure operations.

Qualifications

• Experience in retail banking and customer service.
• Proven leadership and operational proficiency.
• Strong eye for detail and organizational skills.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs and guide them accordingly.
• Lead branch operations including cash devices and adherence to bank policies.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure secure operations.

Skills

Retail Banking

Leadership

Customer Service

Policy Adherence

Relationship Building

Team Collaboration

Training

Cash Handling

Education

High School Diploma / GED

College Degree (preferred)

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee branch activities, ensure accurate transactions, and foster relationships with clients. You will lead a team, reinforce policies, and guide customers to self-service options for a smoother banking experience.

The role emphasizes adherence to regulatory requirements, loss control, and collaboration with the Branch Manager to maintain high service levels and secure operations.