Branch Operations Lead - Elevate Client Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch to oversee daily operations, lead the team, and ensure exceptional client service with strict adherence to policies and regulatory requirements.

You will collaborate with the Branch Manager to enhance the in-branch experience, manage cash services and self-service options, and train staff to maintain high standards across the branch operations.

Qualifications

• 1+ years of retail banking experience.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency in a branch setting.
• Ability to educate and engage branch teams and partners.
• Excellent client relationship and communication skills.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand client needs and guide them effectively.
• Lead branch operations including cash devices and ATM; resolve issues.
• Introduce clients to the branch team and assist with specialized needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure secure operations.

Skills

Policy adherence

Detail oriented

Leadership

Educating teams

Relationship building

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch to oversee daily operations, lead the team, and ensure exceptional client service with strict adherence to policies and regulatory requirements.

You will collaborate with the Branch Manager to enhance the in-branch experience, manage cash services and self-service options, and train staff to maintain high standards across the branch operations.